A fifth of households still being supplied first generation smart meters months after the Government deadline… and lots of are having issues with them

  • A fifth of these with a meter surveyed say they’d been supplied a first generation meter since March
  • This is regardless of a authorities deadline on to cease vitality companies providing them
  • First generation meters usually go ‘dumb’ and cease working whenever you swap
  • Three in 10 mentioned they’d had issues with the gadgets 
  • Have a smart meter drawback? [email protected] 

A fifth of households have been supplied so-called ‘dumb’ smart meters since March, regardless of the Government and Ofgem asking vitality companies to cease putting in them, in keeping with new analysis.

Three in 10 households with smart meters instructed uSwitch they’d had issues with the system, with an analogous quantity saying their meter had ‘gone dumb’ after switching.

SMETS1 gadgets have since been changed by SMETS2, which are supposed to have fewer issues because the know-how has developed.   

However, it discovered a 3rd of these with second generation meters have additionally encountered issues since they had been put in, regardless of these gadgets not being anticipated to expertise technical issues.

Research from uSwitch found that many members of the public were still having issues with their smart meters

Research from uSwitch discovered that many members of the general public had been still having points with their smart meters

Meanwhile, greater than a fifth of these surveyed by the comparability web site mentioned they felt pressured by their provider into taking a smart meter, although this does characterize an eight per cent fall on final yr’s figures.

Any SMETS1 meter put in after the mid-March date doesn’t depend in the direction of suppliers official figures, which means those who set up them face a better likelihood of a authorities wonderful for not reaching their set up targets.

Gas and electrical energy suppliers are ‘required by their licence to take all affordable steps to roll out smart meters to all of their home and small enterprise prospects by the top of 2020, Ofgem says.

In June, the vitality watchdog wrote an open letter to suppliers requiring them to clarify why it might ‘be in the very best curiosity of the shopper for the SMETS1 set up to proceed’. 

First generation meters usually go ‘dumb’ when customers swap suppliers.

Rik Smith, vitality knowledgeable at uSwitch, mentioned: ‘People say they’re still being supplied first generation meters, regardless of the legacy of them going mistaken and the danger they may go dumb when somebody adjustments to a distinct supplier.

‘The lack of readability round when these SMETS1 gadgets will work seamlessly with a number of suppliers is dropping the scheme the advocates it desperately wants.

‘Energy firms ought to solely offer second generation meters to their prospects, which can give them peace of thoughts that it ought to keep smart in the event that they swap.’

This is Money reported two months in the past that we had acquired greater than 100 emails from prospects who’ve been unable to have a second generation SMETS2 meter put in, and were still being offered SMETS1 meters after the March deadline.

One reader, Lynn, instructed us: ‘Npower despatched an engineer on March 27 and the engineer mentioned he was putting in a SMETS1 meter and had no thought why he had not been given a SMETS2 meter to put in.’ 

We just lately reported that the penalty for refusing a smart meter was costing some households as much as £255 a year as vitality suppliers reserved their greatest offers for many who had the gadgets put in.

Even although individuals’s data of the positives of having a smart meter has grown by eight per cent in comparison with final yr, greater than half of house owners are still at the hours of darkness about what the advantages of having the gadgets truly are in keeping with the survey of 2,000 individuals.

Smith added: ‘There are still far too many points with the rollout that are damaging client confidence in the entire scheme.

‘There is an actual alternative to construct extra confidence in smart meters now, if households are given the best info to take advantage of of their new system they usually’re solely supplied a second generation meter which should not go dumb if somebody switches provider.’

Robert Cheesewright of Smart Energy GB, an organisation which leads the general public engagement marketing campaign for smart meters, mentioned: ‘Thousands of second generation smart meters are being rolled out every single day – within the coming days the 2 millionth second generation meter may have been put in.

‘As increasingly more smart meters are put in, we’re all taking part in an element to improve and decarbonise our outdated vitality system.’

Energy UK chief govt Lawrence Slade mentioned: ‘Customers with smart meters proceed to report excessive ranges of satisfaction and it is pleasing to see from this survey an growing quantity of persons are reporting their smart meter helps them cut back their payments and make them extra conscious of their vitality utilization.

‘Additionally, smart meters are important if we’re to ship the versatile vitality system that may assist us to attain our net-zero goal by 2050.’



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